Phone Systems Services in Pittsburgh

Award Winning VoIP Service

A platform that:

• Provides high quality, reliable cloud-based solutions.
• Utilizes modern features with enterprise capabilities
• Costs less up front and over time vs. traditional premise
• Future proofs your communications system

Leverage Powerful Features Like:

• The flexibility to scale up or down as your needs change
• An effective, intuitive user interface
• Leading application integration - Salesfore.com, Microsoft Outlook, etc.
• Total control, right from your fingertips (through desktop browsers and mobile devices
• Limitless call routing features for optimal productivity

Business Class Phone Systems

Pittsburgh Telecom provides service and support for traditional phone systems as well as for modern VoIP technology.

Businesses today need technology solutions that help improve communications, while driving productivity across the enterprise. They also want a reliable, high quality phone system that simply works. And with your business in a constant state of change, you need a solution that’s both easy to learn, and easy to use.

Today, transforming your phone system is simple and cost effective, regardless of your business—whether you have five employees or fifty. Our platform adapts and adjusts to your needs, seamlessly working the way you need it to. That way, you can focus on your business, not your communications system.

Selecting An Office Phone System

Of all the decisions you are faced with, one of the most important is the office phone system. This is the ‘front door’ of your business. How the phones are handled when a customer calls can set the tone for an ongoing client relationship or it can come to an abrupt end. Surprisingly, this is the most ‘overlooked’ area of a business. Most owners and managers are listening from the inside and don’t really hear what the customer hears when calling for the first time. Here are some of the decisions you will need to make for an efficient working system that gives the caller a ‘comfortable feeling’ that he/she is being treated with the most importance in your company.

Auto Attendant vs Live Answering

Most companies are now using ‘automatic attendant’ to answer the phones. (It’s the typical ‘press one for accounting’ approach). Many elect to have a live person answer all calls, but is he or she to busy to handle calls when multiple callers ring in? I find the best solution is a hybrid approach. Use a live person to answer but during peak periods the auto attendant picks up to help after 4 rings. This is a good compromise. After hours, the auto attendant sends callers to voice mail boxes. One trick is to have a ‘secret number’ your staff can use to call into the office that will go directly to auto attendant and voice mail, thereby freeing up your operator for new callers.

Hosted PBX & VOIP

Hosted PBX (Private Branch Exchange) is the modern version of the traditional telephone closet. The new hosted, or “cloud,” model puts the brains of your phone closet into professionally maintained data centers, helping businesses like yours to transform their communications and improve productivity—without the need to purchase expensive, complex, depreciating phone system software and hardware. Your service providers manage and monitor your system 24x7, allowing you to focus on work. VoIP refers to phone services that are accessible through a high quality broadband connection. VoIP is typically more cost effective and scalable than traditional alternatives. With both Hosted PBX and VoIP, you and your team can work from the office, home, or on the road, or through your smartphone, all while utilizing your company’s communications solution to help maintain and uplift your image and brand.

Servicing and Installing all Major Brands and More

Recent Projects

Explore how our tailored telecom solutions drive real results for businesses of all sizes. From enhancing network infrastructure to optimizing business communications, our recent projects showcase our commitment to innovation, efficiency, and client satisfaction.

Looking for support?

Our team is ready to help answer  common questions about our products  Please give us a call and choose option 3. 

WHY US?

We get it done!

At Southpointe Telecom we do everything turnkey and in house. None of our jobs are sub contracted out keeping the cost to our customers low. We are your reliable one stop shop in Western Pennsylvania for business phone systems, CCTV cameras, infrastructure cabling, security alarms, card access, and more. Normally you would have to hire multiple contractors for these services but our experienced team members will provide quality solutions at affordable rates.